Shipping
Delivery times and shipping prices
- Your order will be shipped within 2–5 days after the design is approved by you.
- A delivery confirmation email will be sent once your package has been shipped, including tracking details.
- The delivery confirmation also provides information on how to track your order.
- Customs fees are the responsibility of customers.
Delivery times:
- USA: 2–5 business days
- Europe: 2–5 business days
- Asia & Australia: 3–7 business days
- South America: 3–10 business days
Delivery cost: Free of charge
Note: We are not liable for any delays caused by the logistics company.
Your order confirmation and delivery confirmation will be emailed to you. The delivery confirmation includes a link to track your order.
Refund Policy
Returns, Exchanges, and Refunds
- As all our products are made to order, they cannot be refunded or cancelled.
- Please choose your products carefully. Once your order has been placed, we are not obliged to provide a refund or exchange if you change your mind.
Exchanges
- Products cannot be exchanged unless deemed defective or damaged by us.
- If your order is confirmed defective, we will issue a replacement of your original order. Exchanges for other products are not permitted.
- If your item arrives damaged, contact us within 48 hours with your order number and clear photos/descriptions of the damage.
- All return requests are assessed case by case. Acceptance or refusal of a return is at our discretion.
- We may refuse returns if you do not notify us with photos within the specified timeframe.
- To be eligible for a replacement:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Any item returned more than 30 days after delivery cannot be accepted.
Return Shipping
- If we agree to replace a damaged item, return shipping costs are not covered by Wall Wonder.
- For items over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
- Replacement delivery times may vary depending on your location. We will notify you once your replacement has been dispatched.
For replacement requests or questions, please email us at:
wallwonderassist@gmail.com
Payment Methods
We accept all major credit cards.